For processing time, we may need up to 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.

 

About shipping address changing:

1. If the order has not been shipped, you can click and edit shipping address under My Orders.

2. If the order is shipped, please contact our customer service for help.

About size changing:

1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the size you want.

2. For paid but unshipped orders, you can contact our customer service for size changing.

3. For shipped orders, the size cannot be edited. SHEIN recommends you to do return for size changing after you receive the parcel.

After placing your order, we may need 1-3 days to prepare your order.
This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
We will inform you with an email after shipment or if there is any delay.
Please make sure you login
 the right email account and please check your mailbox spam folder as well.
If you can't find an email fifteen days after you've placed the order, please contact our Customer Service.
Yes, you can. There are two types of order cancellation:
1. Canceling a paid order.
If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact our Customer Service for assistance.

2. Canceling an unpaid order. An unpaid order will be canceled automatically after 12 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

 

The billing address will be automatically generated to the same as shipping address. If you want to change it, you can click on "Edit" at the check out page.

If you paid already, then no need to change the billing address, as we'll just ship the order to the shipping address that you left on our site.

Therefore, it does not matter that the billing address is different from the shipping address.