We currently have warehouses in Canada. Products will be sent as per the principle of proximity.

 

Your estimated delivery date includes processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You'll be able to follow your order as it's been sent with trackable service. To check this, all you need to do is logging into your account and checking "Track" under "My Orders" to follow your parcel.

If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.

Is there any additional fee beyond purchase?

Normally, our customers would not be charged any extra fee. However, because of increasingly strict customs inspection, tariff charge happens sometimes. We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. Also, there might be international transaction fee which was charged by your credit/debit card issuer and you may contact your card bank to get more details.

 

Packages might be delivered to your mail box or signed by your neighbours. We suggest you check in your mail box and with your neighbour first. Or you can check with the shipping company with your tracking number and your ID card.

Tracking number can be found by click "Track" under “My Orders”

If you still cannot find your package, please contact our Customer Service.

 

There are multiple possible reasons:

1) Wrong or incomplete address

2) Invalid phone number

3) Unable to deliver

Please go to "Track" under "My Orders" to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.

 

There may be following reasons:

1. Consignee unavailable

2. Wrong shipping address

3. The parcel is delayed by the shipping company

Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.

 

Please log into your account >> click on "My Orders" on the page “Me”, then click the button “Track” for your order.

It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.

Please allow some time for the courier to update the latest tracking info after reaching the next station.

 

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.

We will do partial shipping for your order in the following conditions:

1) Items are in different warehouses.

2) Hot-sale items need additional preparation time.

3) Weight limit of customs or courier.

You will receive an email notification when each parcel is being shipped.

 

Sometimes it takes some time to update the information.

If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches next shipping station.

Sometimes the shipping company may not update the package information in time.

We will try to update that info for you or please feel free to contact us to ask for help.

 

Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided.

If you missed the delivery, please contact the shipping company to arrange for them to redeliver or for you to pick up the package.

 

If there is a tracking number, it means that the parcel has been shipped out.

The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.

Please allow some time for the courier to update the latest tracking info after reaching next station.